Privacy Policy

1. Information We Collect

• Personal Information: Name, phone number, email, address, and verification details such as NIN, BVN, or ID card.
• Transaction Information: Records of airtime, data, cable TV, electricity, and other payments made through the Platform.
• Device Information: IP address, browser type, operating system, and device identifiers for security and analytics.
• Usage Information: How you interact with the Platform, including login times, pages viewed, and actions taken.

2. How We Use Your Information

• To create and manage your WaxBiller account.
• To process transactions and deliver digital services.
• To verify your identity and comply with KYC regulations.
• To detect and prevent fraud, unauthorized access, or illegal activities.
• To provide customer support and resolve disputes.
• To improve our products, services, and user experience.
• To send notifications about updates, offers, or policy changes.

3. Data Sharing and Disclosure

We do not sell your personal data. However, we may share information with:

• Authorized third-party service providers for payment processing and service delivery.
• Regulatory authorities, if required by law or to comply with legal obligations.
• Security partners for fraud prevention and investigation.

4. Data Security

We use modern encryption, firewalls, and secure access protocols to protect your information. While we take reasonable steps to safeguard your data, no system is completely secure, and you share data at your own risk.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill our legal, regulatory, and business obligations. When no longer needed, your information is securely deleted or anonymized.

6. Cookies & Tracking Technologies

WaxBiller uses cookies and similar technologies to improve user experience, analyze performance, and personalize content. You can disable cookies in your browser settings, but some features may not work properly.

7. Your Rights

• Access and request a copy of your personal data.
• Request correction of inaccurate or outdated information.
• Request deletion of your data, subject to legal requirements.
• Withdraw consent for non-essential data processing.

To exercise these rights, contact us through our support channels.

8. Children’s Privacy

WaxBiller is intended for users aged 18 and above. We do not knowingly collect personal data from minors. If we become aware of such data collection, it will be promptly deleted.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any significant changes will be published on this page, and continued use of WaxBiller after updates constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us through the official support channels on our website.